Since the beginning of this year, the Zhangzhou Commission for Discipline Inspection of Fujian Province has focused on strengthening the standardized construction of workplaces for people visiting the city and county levels, with "reception places, security measures, guidance guides, warm tea, and full receptions" "Five" standards, to achieve the "fifth" goals such as "convenience of visiting places, full access to cadres, normalization of interview training, standardization of interview work, specificization of interview requirements", etc., to polish the window of letters and visits, Solve the problems reflected by the masses with great efforts and emotions, and continuously enhance the masses' sense of gain.
Site upgrade breaks the "wall"
"Hello, please fill out this form, and put your mobile phone, umbrella, handbag and other items not related to the petition report in the locker, and pass through the security gate in turn ... You see, you have a large number of visitors. It is beneficial to reflect the problem. Please select three representatives and interview them in the interview room. The rest will wait a bit here. "Soon after the Dongshan County Commission for Discipline Inspection and Supervision Commission came into use, we welcomed a group letter and visit. With his colleagues, Li guided the visitors to register, and greeted the visitor to sit down and hand in hot tea.
On March 20 this year, the Dongshan County Commission for Discipline Inspection and Supervision was established and officially opened for interviews. The discipline inspection and supervision authorities in all counties and districts in Zhangzhou took the lead in achieving the "five, five, and five" standard. Dongshan County Commission for Discipline Inspection has selected the site several times, and adjusted the interview room originally located on the second floor of the office building of the government office to the first floor to build a visit center along the street. Visits to achieve "full openness".
Entering the interview room, there are convenient lockers near the wall, and the eye-catching relevant letter and visit reporting system and visit process flow diagram are posted on the wall. After sitting, pen, paper and hot water are available.
"Now to the county disciplinary committee to reflect the problem, convenient service facilities such as reading glasses are available, and there are synchronous recordings and video recordings, which are particularly formal. We feel more comfortable reflecting the problem." After the reception room was upgraded, the visiting people generally reflected.
At present, Zhangzhou County and the two levels have been fully opened to the masses to open the visitor's place, open the "wall" between the cadres and the masses, so that the masses can run away without complaints, and can reflect problems at the doorstep. At the same time, uniformly plan the layout of the visiting places, carefully build a reasonable layout, complete functions, warm and clean, safe and confidential visiting environment from the aspects of window construction, data management, security and confidentiality, environmental sanitation, etc., and provide comfortable and convenient services for the visiting people. .
All staff interviewed the “zero distance” group
"As soon as I arrived at the Municipal Commission for Discipline Inspection on the third day of the report, I received a notice from the organization to arrange a visit for one month. I was unfamiliar with business knowledge. My colleagues in the letter and interview room explained in detail the precautions for the interview, including what Letters and visits belong to the business, what belongs outside the business, and the procedures for handling letters and visits. They also took me two days to receive the visiting people to help me quickly enter the state. "Xiao Xiao, a newly elected cadre of the Zhangzhou Commission for Discipline Inspection, After participating in the "all-members turn interview", I was impressed.
Those with the same feeling also have Xiaoyan, the supervisor of the Discipline Inspection Commission of Wucheng District: "Before the visit, the petition office organized everyone to conduct in-depth and systematic study of the petition work business process, precautions and confidentiality discipline, etc., for the" full interview " We are ready. Therefore, even if we are on the first visit, we are not unfamiliar with our work. By participating in the interview on the spot and accepting the demands of the masses, we truly listen to the voices of the masses and virtually enhance our sense of work responsibility. "
While consolidating the foundation and unblocking the channels, the Zhangzhou Commission for Discipline Inspection and Supervision has taken the lead in receiving interviews, all cadres interviewed, and newcomers went to the letter-calling room to exercise in order to realize the full-scale petitioning of cadres and enhance the ability of cadres to submit letters and visits. .
At the same time, the disciplinary inspection and supervision agencies at all levels in Zhangzhou actively carry out various trainings to improve the quality and level of the masses' reception work, so that the visitors can accurately grasp the political direction and policy requirements.
The Zhangzhou Commission for Discipline Inspection and Supervision has established a weekly training system for interviewers, focusing on the inspection scope, reception process, precautions, relevant requirements, job responsibilities, and reception experience and skills of disciplinary inspection and supervision of incoming calls. Conduct training, occasionally invite relevant leaders and comrades of the Municipal Letters and Calls Bureau to participate, strengthen communication in a timely manner, learn from each other's strengths, and truly achieve seamless docking;
Zhao'an County took advantage of the opportunity of the organ learning meeting to conduct business training such as the interview process and acceptance scope;
Yunxiao County strengthened training in the form of compiling learning materials, carrying out knowledge testing, centralized special training and classified business guidance;
Zhangpu County requires the interviewees to carefully review and write the interview experience after participating in the interview.
Regulating the Interview with the Masses
"Comrade Discipline Inspection Commission, thank you! You have such a head and tail, and in detail, I understand. This is not in the scope of your acceptance, I am here in the wrong place. Rest assured, I will follow the procedures to appeal." 10 On June 29, a 60-year-old man who spoke to the interview room of the Changtai County Commission for Discipline Inspection expressed his problems calmly.
"Boss, thank you for your trust and understanding. If you have other clues about violations of laws and disciplines in the future, please feel free to report them to us in time." Kobayashi, the cadre of the First Discipline Inspection and Inspection Office on the same day, responded.
Coincidentally, a similar scene happened in Banzai Town, Pinghe County. "Hello, here is the Discipline Inspection Commission of Banzai Town. After your investigation of the petition report submitted by us, the person being reported is not a member of the Communist Party of China or a village cadre. It is not the subject of supervision of the Discipline Inspection Commission. Handed over to the Town Comprehensive Management Office. Thank you for your support of our work. "
"Okay, thank you for your timely response to the town disciplinary committee!" The voice of thanks from the villagers of Renshan Village came from the other end of the phone.
"If the problems reported by the masses are outside the scope of the business, the interview procedures also require us to do a good job of patient and meticulous policy interpretation and guidance to win the understanding and support of the masses," said the person in charge of the letter and interview room of the Zhangzhou Discipline Inspection Commission.
Satisfaction of the masses is the starting point for doing a good job in receiving interviews. Taking the people's satisfaction as the standard, the Zhangzhou Commission for Discipline Inspection further standardized and detailed the interview work, and required the interviewees to sincerely and sincerely welcome the visiting people in accordance with the "sincere, rigorous, secure, and satisfactory" goal, and achieve "unconditional interviews" , No blind spot visits, no error visits. "
Since the beginning of this year, a total of 1953 discipline inspection and supervision cadres at the two levels of Zhangzhou County have participated in the interviews and received 1,148 batches of visits from the public, of which 292 batches within the business and 272 batches outside the business. Public notifications and hearings on letters and visits were held. Twenty sessions, 126 petition resolutions (backlog). (Supervisory Committee of Zhangzhou Discipline Inspection Commission)
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